SATISFACTION
SURVEY

The purpose of this survey is to help us continuously improve our service. To achieve this, we would like to hear your opinion and learn about your experience.

"*" señala los campos obligatorios

    RECEPTION

1. How would you rate the telephone assistance received by reception?*
2. Rate the level of discretion of our reception staff*
3. How would you rate the treatment provided by reception staff?*

    DONOR DEPARTMENT

Donor Coordinator: the donor’s point of contact throughout the donation process (personal contact and via WhatsApp)
4. How would you rate the information received to informative visit?*
5. Rate the treatment received by the donor department*
6. How would you rate resolution of doubts by the donor department?*
7. If you have had a setback, how would you assess your resolution by the donor staff?*
8. If you have donated before, how do you rate the post-treatment follow-up?*
9. Evaluate the usefulness of the demonstration video for medication administration.*

    PSYCHOLOGICAL ATTENTION

10. Evaluate the difficulty in completing the psychological cuestionnarie*
11. If you had a personal psychological consultation, how would you rate the interview?*
12. If you had personal consultation with the psychologist, how would you rate the personal treatment received?*

    MEDICAL DEPARTMENT AND NURSERYNG

13. What did you think of the Doctor’s explanation regarding treatment?*
14. How would you rate the waiting time to be seen by a consultant?*
15. How was the treatment received by the doctor?*
16. How would you rate the explanation of medication administration?*
17. How would you rate resolution of doubts by the nursery personal?*
18. How was the treatment received by the nursing team?*

    GENERAL RATING OF THE CENTER

19. ¿ How would you rate the medical center?*
20. Rate the waiting time to book an appointment at the center:*
21. How would you rate the hygiene and the cleanliness of the center?*